Service Manager, Radio Department

Job Type:     Full-time, Permanent

Salary:         $32.00 to $35.00 per hour, based off of experience.

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care (paid by employer)
• Life insurance
• On-site parking
• Paid time off
• RRSP match at 4%
• Overtime rates paid after 8 hours daily

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Out-of-town/overnight travel on occasion

Location:

• Greater Sudbury, ON: current resident or plan to relocate before starting work (required)

Experience:

• Minimum of 3 years experience troubleshooting and installing one of the following;
  • Hands on field experience 5 year (preferred).
  • 5 to 7 years of Service Manager experience in an industrial or automotive setting.
  • Knowledge of 2-way radio systems, repeater systems, trunking systems, etc.
  • 5 years experience providing technical support and service of wireless communication systems such as UHF/VHF and 800/900 MHz analog and digital systems
  • 5 years experience repairing and programming radios and wireless equipment as well as performing software and firmware updates to devices

Education:

• High School Diploma
• Vocational diploma, college certificate or diploma in Electronics/Electrical/Instrumentation/Mechanical or related field

Roles and Responsibilities:

• Install and repair telecommunications equipment and products,
• Organize and prioritize work for Installers and Technicians,
• Analyze and resolve problems,
• Be responsible for equipment and vehicles,
• Take daily inventory of the equipment needed for the job,
• Work collaboratively with management and colleagues,
• Knowledge of interpreting schematics
• Organize and prioritize work
• Be responsible for equipment and vehicle
• Directly reporting to and assisting the Manager of Corporate Sales and Branch Operations for Radio Division with corporate contracts and initiatives,
• Provide leadership and mentor the technicians in your department,
• Provide training and support for your team,
• Achieve a high level of customer satisfaction,
• Scheduling your team and the on-call rotation as you deem fit to meet the needs of the business and the sales department,
• Regularly reviewing open orders with the assistance of the sales and office staff. At a minimum on a monthly basis,
• Approval of absence requests and vacation planning,
• First Level Human Resource management (employee conflicts, hiring and disciplinary policy),
• Oversee departmental performance,
• Ensure service department is profitable and achieves financial targets as communicated from the senior management team from time to time,
• Maintain certifications required for Harris and other,
• Assist with warranty and RMA returns for products,
• Ensure your team has the appropriate tools, software and knowledge to complete the services asked of them,
• Other duties as assigned.

Requirements:

• Some IT networking & electrical experience an asset,
• Have steel toe safety boots and hard hat,
• Have own basic tools (screwdriver, wire cutters, drills, etc.),
• A valid driver’s license with acceptable driver abstract,
• Ability to work with small power tools, mechanically inclined,
• Ability to work in different weather conditions,
• Ability to work at heights,
• Ability to distinguish colors,
• Flexibility to work different schedules overtime and on-call,
• Excellent English communication skills, spoken and written,
• Awareness of occupational health and safety and quality of work,
• Must pass the security police check,
• Bondable,
• Some out-of-town/overnight travel.

Desired Profile:

• Excellent customer service
• Responsible self-starter
• Punctuality
• Professionalism
• Proven track record demonstrating proficiency with strong organizational skills

NOTE: This position does not offer the option to work from home.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available throughout our recruitment process for applicants that wish to disclose any physical limitation or impairment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Spectrum Telecom Group Ltd. is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.